For claims, billing inquiries, or to obtain a copy of your policy, please contact Hanover directly using any of the methods below.
For all other inquiries, including policy changes and questions, please contact Pearson Wallace Insurance.
To Pay Your Bill:
Log in to your online My Hanover Policy account
Call (800) 573-1187 to make a payment over the phone using your checking account, debit or credit card
Make a one-time payment without logging in to your account here
Call (800) 922-8427 for billing and policy service questions
To File a Claim:
Log in to your online My Hanover Policy account
Call (800) 628-0250
To Obtain a Copy of Your Policy:
Log in to your online My Hanover Policy account
To Mail an Insurance Payment:
The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045
For Citizens Customers:
Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360
To Mail an Insurance Payment Overnight:
The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox – 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217
For Citizens Customers:
JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
1 Village Dr. Bldg. 45 – First Floor
Van Buren Township, MI 48111